FAQ
Questions business owners usually ask.
If yours isn't here, ask us directly, we'll give you a straight answer.
What does the £297/month include?+
Your website, SEO and Google visibility work, lead capture, customer organisation, automated email and text follow-up, the Google review system, marketing to previous customers, and ongoing support and optimisation. It's one price with everything in it.
Do I need to know anything about technology?+
No. We build it, set it up and manage it. The only thing you'll use day to day is a simple app where your enquiries and messages appear.
Do I need an existing website?+
No. If you don't have one, we build you one as part of the monthly service.
Can you build me a new website?+
Yes. A new website is included, fast, mobile-friendly and written to turn visitors into enquiries.
Will you help me appear higher on Google?+
Yes. We optimise your website and Google Business Profile for the searches your customers actually use, and keep working on it every month. We won't promise a specific position, nobody can honestly do that.
How do the Google reviews work?+
After a job, the system sends the customer a short message with a direct link to leave a Google review. You can also send one manually with a tap.
Can the system follow up with customers automatically?+
Yes. New enquiries get an instant reply and quotes can be followed up automatically by text and email on a schedule we agree with you.
Can it contact previous customers?+
Yes. We can message people you've worked for before with seasonal reminders, service checks or simple offers.
Can I manage everything from my phone?+
Yes. Enquiries, messages and customer details are all in one app on your phone.
Do I need to sign a long-term contract?+
We'll confirm the exact terms on your call. The intention is simple monthly service without locking you into anything you're not comfortable with. [Confirm final contract terms before publishing.]
What happens after I book a call?+
We have a short conversation about your business, look at how you currently get enquiries, and show you exactly what we'd put in place. No hard sell.
Is there a setup fee?+
[Placeholder, confirm setup fee policy before publishing.] Whatever applies, we'll tell you clearly on the call before you decide anything.
Can you work with my existing website?+
Often yes. If your current site works well we can connect the enquiry, follow-up and review system to it. If it's holding you back, we'll say so and build you a new one.
What happens if I already have a CRM?+
We'll look at what you're using. In many cases we can move you across so everything is in one place, or work alongside it if it's doing a job you're happy with.
Do you provide ongoing support?+
Yes. Support and ongoing improvements are part of the monthly service.
Ready to make your business easier to run?
Let's take a look at your business and show you where Owen Scaling could help you capture more enquiries, follow up automatically and save time.