Questions business owners usually ask
If yours isn't here, ask me directly and I'll give you a straight answer.
Does this work if most of my customers ring rather than fill in forms?+
Yes. Missed calls get an instant text back, so callers are covered as well as website enquiries. For Midlands Hot Tubs, 9 of the 76 enquiries in the first month came from missed calls that got a text back.
Will you actually set everything up for me?+
Yes, all of it. I build the website, set up every text and email, and connect your number and Google profile. You spend about an hour with me at the start, and that's it.
I already get most of my work through word of mouth.+
That's a great position to be in, and I'm not trying to replace it. People who get recommended to you still look you up, ring you and ask for quotes. This makes sure none of them slip through, and gets past customers rebooking and recommending you again.
My website is fine.+
It might be. I'm less interested in how it looks and more in whether it turns visitors into enquiries. If it already does, I can connect the system to it instead.
I already have someone doing my marketing.+
That's fine, I'm not trying to replace them. Marketing brings people in. This makes sure the calls, enquiries and quotes it brings in actually turn into jobs.
I've tried an agency before and it didn't work.+
Fair enough. That's why there's no contract and a first-customer guarantee. On the call I'll ask what went wrong last time and tell you straight whether this would be any different.
I don't have time for another system.+
That's the point. I build it and I run it. You just reply to customers from your phone.
Why can't I just do this myself?+
You could. It's a website, texts, emails, review requests and follow-ups to set up and keep running. Most people would rather spend that time on jobs.
When do I start paying?+
Your £199 a month starts when you sign up. There's no setup fee and no contract. If you don't get your first customer in your first 30 days, I'll refund your first month in full.
What does the £199/month include?+
Your new website, missed-call text back, instant replies and follow-ups, quote chasing, Google review requests, past-customer campaigns, one inbox on your phone, your privacy policy, and me looking after it all every month. One price, everything in it.
What if I don't get a customer in the first 30 days?+
If you don't get your first customer in your first 30 days, I'll refund your first month in full.
Do I need an existing website?+
No. If you haven't got one, we build you one as part of the monthly service. If you have one that's already working, we can connect the system to it.
Will you build my website?+
Yes. A new website is included, built to turn visitors into enquiries rather than just look tidy.
How does the missed-call system work?+
If you can't answer, the caller gets a text within seconds saying you'll be in touch. The conversation carries on by text, so the job doesn't go to the next business they ring.
How does the automated follow-up work?+
Every new enquiry gets an instant reply, then a sequence of texts and emails keeps working on it to a schedule we agree with you. Quotes get chased without you remembering to do it.
How do the Google reviews work?+
Once a job is complete, the customer gets a short message with a direct link to leave a Google review. More reviews means more of the next customers choose you.
Can you help me reactivate previous customers?+
Yes. We message people you've already worked for with seasonal reminders, service checks or simple offers. It's usually the quickest work to win.
Will you help me get found on Google?+
Yes. We optimise your website and Google Business Profile for the searches your customers actually use, and keep working on it monthly. We won't promise a specific position, nobody honestly can.
Do I need to understand technology?+
No. We build it, set it up and manage it. Day to day you use one simple app where enquiries and messages appear.
What happens after I sign up?+
One onboarding call to gather what we need, then we build and switch on your system. After that it runs, and you contact us whenever you want something changed.
Can I manage everything from my phone?+
Yes. Enquiries, messages, calls and customer details all sit in one app on your phone.
Do I need to sign a long-term contract?+
No. It's a simple rolling monthly service and you can cancel any time for free.
Is there a setup fee?+
No. There is no setup fee. Your subscription is £199 per month from signup, with our 30-day first customer guarantee.
What happens if I already have a CRM?+
We'll look at what you're using. In many cases we can move you across so everything is in one place, or work alongside it if it's doing a job you're happy with.
Do you provide ongoing support?+
Yes. Support, management and ongoing improvements are part of the monthly service.
How many jobs did you miss last week?
Let's find out.
- 1. You tell me how enquiries come in now
- 2. I show you where jobs are slipping through
- 3. If it's a fit, I show you exactly how I'd fix it